To use the services available through TroqPay, companies and their representatives may be required to undergo identification and verification processes known as KYC (Know Your Customer) and KYB (Know Your Business).
These checks help confirm who is using the platform, understand the company’s business activities, and meet security, fraud prevention, and compliance requirements.
What information may be requested?
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Company documents;
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Documents from shareholders, owners, and authorized representatives;
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Proof of address;
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Information about the company’s business activities;
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Source and purpose of funds;
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Contracts, invoices, or other supporting documents related to the transaction or business activity.
In some cases, additional information may also be requested during or after the initial review.
How can you make the review process more efficient?
Submit valid, legible, and up-to-date documents, and provide information as clearly and completely as possible.
The more consistent the information provided is, the less likely additional corrections or documentation requests will be required.
This can help make the review process more efficient, but does not guarantee account approval or access to a specific product.
Why are these checks important?
Although TroqPay is not a bank or financial institution, we adopt security, risk management, and compliance measures aligned with industry best practices and with the requirements of the partner institutions responsible for the financial and payment services used within our infrastructure.
Where applicable, these controls also take into account principles and obligations established under Brazilian laws such as:
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Law No. 9,613/1998, related to the prevention and combating of money laundering;
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Law No. 13,260/2016, which addresses terrorism and related offenses;
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Law No. 13,810/2019, related to the enforcement of sanctions imposed by the United Nations Security Council.
For this reason, TroqPay and its partners may conduct checks related to anti-money laundering, counter-terrorist financing, sanctions, fraud, and other financial risks.
Depending on the company’s profile, the transaction, or the requirements of the partner responsible for the service, we may request additional information, perform further checks, or make certain products and features unavailable.
These measures help protect our customers, partners, and the infrastructure used by TroqPay.