Home Transactions and reconciliation How to track a transaction status

How to track a transaction status

Last updated on Sep 12, 2026

To track a payment or incoming transfer, open Transactions, Recent activity or the history for the product you used. Then select the item to view its details.

The wording may vary slightly, but the main statuses mean:

  • Waiting: the transaction was created and still needs an action or confirmation.
  • Processing: the transaction is in progress.
  • Completed: TroqPay confirmed completion.
  • Failed or Cancelled: the transaction was not completed; open the details before trying again.

Refresh the page and check the details before trying again. A receipt from the payer does not replace the confirmation shown in TroqPay.

If the status does not change within the time shown on screen, contact support and provide the transaction ID. Do not send passwords, authentication codes or full banking details.