How to understand your balances
The dashboard shows how much your business has available in each currency and what you can do with that money.
Depending on what is enabled for your business, you may see:
- a BRL balance to receive and move Brazilian reais;
- USD or EUR virtual account details, when enabled;
- USDC or USDT balances in the digital dollar area.
USD and EUR are currencies; USDC and USDT are digital assets. They appear in separate areas and should not be treated as
the same balance.
Virtual account details are used to receive money. Once confirmed, the incoming payment and available amount appear in
the app according to the product enabled for your business. Check the transaction details to confirm the currency,
status and destination balance. To make a payment, use Send when that option is available.
The available amount is what can be used at that moment. A recent incoming payment may first appear as pending or
processing. Open the transaction and check its status before acting.
If a balance or button is not visible, it may not be enabled for your business yet. Check the activation area or contact
support.
