You can contact TroqPay through the official chat on the website or app, or by emailing [email protected].
Regular support hours are Monday through Friday, 9:00 AM to 6:00 PM São Paulo time, excluding holidays. Messages sent outside those hours are kept for the next business period.
To help support understand the problem, include:
- your business email;
- what you were trying to do;
- the transaction ID, when applicable;
- the approximate time and a short description of what happened;
- a screenshot without passwords, codes, keys or full sensitive details.
To check whether TroqPay is down or undergoing maintenance, visit status.troqpay.com. If the problem affects only your account, contact support.
Never send passwords, authentication codes, API keys or private keys.