Account, team and security

By Vitor Pio

• 4 articles

How to protect your account

A few simple practices help protect your account and prevent mistakes: - use a business email address and keep two-step verification enabled; - never share passwords, authentication codes, sessions or invitation links; - invite each person through the Team area with individual access; - grant only the access level needed for their role; - review the recipient, currency, amount and costs before confirming a transaction; - keep your browser, operating system and device up to date; - access TroqPay by typing app.troqpay.com or using a trusted bookmark. TroqPay never needs your password, authentication code, API key or private key to provide support. If you think someone else accessed the account, secure the email used to sign in, notify your business administrator and contact support immediately. Learn about security practices

Last updated on Sep 12, 2026

What to do if you do not recognize a transaction

If you find a transaction you do not recognize, act immediately: 1. Open the details and note the transaction ID, amount, date and status. 2. Confirm with authorized people in your business whether someone initiated it. 3. Secure the email or identity used to access TroqPay and review two-step verification. 4. Contact TroqPay through the official chat or at [email protected]. In your first message, provide the business email and transaction ID. Do not send passwords, authentication codes, API keys, private keys, full identity documents or full banking details. Do not create another transaction to offset the amount and do not share the case in public channels. Support will explain the next steps after checking the status.

Last updated on Sep 12, 2026

How to invite and manage your team

Every person should access TroqPay with their own identity. Do not share one account across the team. The account owner can: 1. Open Account and profile and go to Team. 2. Enter the person's business email address. 3. Choose Administrator or Read only. 4. Send the invitation. 5. Track pending invitations and resend or revoke them when needed. Administrator can use more operational account features. Read only is for people who need to view information without making changes. Give each person only the access they need for their work. Only the account owner can invite people, change access levels or remove someone from the team. Review access whenever someone changes roles or leaves the business.

Last updated on Sep 12, 2026

How to contact support and check service availability

You can contact TroqPay through the official chat on the website or app, or by emailing [email protected]. Regular support hours are Monday through Friday, 9:00 AM to 6:00 PM São Paulo time, excluding holidays. Messages sent outside those hours are kept for the next business period. To help support understand the problem, include: - your business email; - what you were trying to do; - the transaction ID, when applicable; - the approximate time and a short description of what happened; - a screenshot without passwords, codes, keys or full sensitive details. To check whether TroqPay is down or undergoing maintenance, visit status.troqpay.com. If the problem affects only your account, contact support. Never send passwords, authentication codes, API keys or private keys. Terms of Use · Privacy Policy

Last updated on Sep 12, 2026