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What to do if you do not recognize a transaction

Last updated on Sep 12, 2026

If you find a transaction you do not recognize, act immediately:

  1. Open the details and note the transaction ID, amount, date and status.
  2. Confirm with authorized people in your business whether someone initiated it.
  3. Secure the email or identity used to access TroqPay and review two-step verification.
  4. Contact TroqPay through the official chat or at [email protected].

In your first message, provide the business email and transaction ID. Do not send passwords, authentication codes, API keys, private keys, full identity documents or full banking details.

Do not create another transaction to offset the amount and do not share the case in public channels. Support will explain the next steps after checking the status.